This information applies to purchases from Butter Dwell for supported destinations. For assistance, email [email protected].
Window and eligibility
New, lightly used, and defective or quality-issue items may be returned or exchanged when requested within 60 days after delivery. We review returned items; mandatory consumer rights remain available.
How to request
Email [email protected] with your order number, item, and reason. Wait for return instructions and the destination before sending an item.
Return shipping
Butter Dwell pays return shipping for defective, damaged, or incorrect items. The customer pays shipping for other eligible returns.
Exchanges and cancellation
Exchanges are accepted; contact us to arrange the available option. Email before dispatch to request cancellation. Once dispatched, use the return process.
Email [email protected]. Include your order number if your question is about a purchase.
Contact Butter Dwell