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CUSTOMER INFORMATION

Refunds

What happens after an eligible return is received.

This information applies to purchases from Butter Dwell for supported destinations. For assistance, email [email protected].

Review

We check returned items against the return conditions. Contact support before sending anything back.

Timing and route

After receiving an eligible returned item, we process the refund within 7 business days to the original payment method, subject to any shorter mandatory period. Your card issuer may take additional time to show the credit.

Questions

Email [email protected] with your order number and return details.

Questions about this policy?

Email [email protected]. Include your order number if your question is about a purchase.

Contact Butter Dwell