{"id":143,"date":"2026-09-27T10:19:13","date_gmt":"2026-09-27T10:19:13","guid":{"rendered":"https:\/\/butterdwell.com\/?page_id=143"},"modified":"2026-09-27T10:20:47","modified_gmt":"2026-09-27T10:20:47","slug":"returns","status":"publish","type":"page","link":"https:\/\/butterdwell.com\/?page_id=143","title":{"rendered":"Returns &#038; exchanges"},"content":{"rendered":"<div class=\"cwtb-layout\"><section class=\"title-band\"><div class=\"wrap\"><p class=\"eyebrow\">CUSTOMER INFORMATION<\/p><h1>Returns &amp; exchanges<\/h1><p>How to request a return or exchange.<\/p><\/div><\/section><div class=\"policy-layout wrap\"><aside class=\"policy-side\"><span>Effective September 24, 2026<\/span><nav><a href=\"https:\/\/butterdwell.com\/?page_id=142\">Shipping<\/a><a href=\"https:\/\/butterdwell.com\/?page_id=143\">Returns<\/a><a href=\"https:\/\/butterdwell.com\/?page_id=144\">Refunds<\/a><a href=\"https:\/\/butterdwell.com\/?page_id=145\">Payment<\/a><a href=\"https:\/\/butterdwell.com\/?page_id=146\">Privacy<\/a><a href=\"https:\/\/butterdwell.com\/?page_id=147\">Terms<\/a><a href=\"https:\/\/butterdwell.com\/?page_id=148\">Cookies<\/a><\/nav><\/aside><article class=\"policy-content\"><p class=\"policy-scope\">This information applies to purchases from Butter Dwell for supported destinations. For assistance, email <a href=\"mailto:service@butterdwell.com\">service@butterdwell.com<\/a>.<\/p><section><h2>Window and eligibility<\/h2><p>New, lightly used, and defective or quality-issue items may be returned or exchanged when requested within 60 days after delivery. We review returned items; mandatory consumer rights remain available.<\/p><\/section><section><h2>How to request<\/h2><p>Email service@butterdwell.com with your order number, item, and reason. Wait for return instructions and the destination before sending an item.<\/p><\/section><section><h2>Return shipping<\/h2><p>Butter Dwell pays return shipping for defective, damaged, or incorrect items. The customer pays shipping for other eligible returns.<\/p><\/section><section><h2>Exchanges and cancellation<\/h2><p>Exchanges are accepted; contact us to arrange the available option. Email before dispatch to request cancellation. Once dispatched, use the return process.<\/p><\/section><div class=\"policy-contact\"><b>Questions about this policy?<\/b><p>Email service@butterdwell.com. Include your order number if your question is about a purchase.<\/p><a class=\"text-link\" href=\"https:\/\/butterdwell.com\/?page_id=140\">Contact Butter Dwell <svg class=\"text-arrow\" viewbox=\"0 0 28 24\" aria-hidden=\"true\"><path class=\"text-arrow-shaft\" d=\"M2 12h17\"><\/path><path class=\"text-arrow-head\" d=\"m16 5 10 7-10 7z\"><\/path><\/svg><\/a><\/div><\/article><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>CUSTOMER INFORMATIONReturns &amp; exchangesHow to request a return or exchange.Effective September 24, 2026ShippingReturnsRefundsPaymentPrivacyTermsCookiesThis information applies to purchases from Butter Dwell for supported destinations. For assistance, email service@butterdwell.com.Window and eligibilityNew, lightly used, and defective or quality-issue items may be returned or exchanged when requested within 60 days after delivery. We review returned items; mandatory consumer rights [&#8230;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-143","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/butterdwell.com\/index.php?rest_route=\/wp\/v2\/pages\/143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/butterdwell.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/butterdwell.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/butterdwell.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/butterdwell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=143"}],"version-history":[{"count":1,"href":"https:\/\/butterdwell.com\/index.php?rest_route=\/wp\/v2\/pages\/143\/revisions"}],"predecessor-version":[{"id":157,"href":"https:\/\/butterdwell.com\/index.php?rest_route=\/wp\/v2\/pages\/143\/revisions\/157"}],"wp:attachment":[{"href":"https:\/\/butterdwell.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}